About
TERMS & CONDITIONS OF SALE, AND PRIVACY POLICY
PLEASE NOTE; Oilybits is a twilight business and does not operate during normal office hours, therefore we are not contactable by telephone. We request that you EMAIL us with your enquiries and we aim to confirm reciept of email within 24 Hours unless otherwise stated on our homepage, (for example if we are on holiday)
Oilybits C/O Refsol
3 Wilcot Close
Trowbridge
Wiltshire
BA14 0RU
Email: sales(at)oilybits.com
TERMS AND CONDITIONS OF SALE
All orders placed are subject to these conditions of sale and the placing of an order shall be considered to be acceptance of these conditions.
1. PRICES
Prices are subject to change without notice and are those ruling at the time you place your order
2. VAT
All prices shown include U.K. VAT at the current rate, if you require a VAT receipt please request one at time of order or email a request to sales(at)oilybits.com. Goods moved outside of the UK but within the European Union may be supplied exclusive of U.K. VAT providing the purchaser is a VAT registered business in their own country, and their VAT number is provided to us prior to placing of an order. Goods exported outside of the European Union will be supplied exclusive of VAT, however our website will automatically charge U.K. VAT on all orders so please send a list of your requirements to us by email so we can raise an invoice manually. Our U.K. VAT Number is GB 927007045, EORI Number GB927007045000
3. PAYMENT TERMS
All goods must be paid for in full prior to despatch unless you hold a credit account with us. Payment methods currently accepted include the following;
Credit Card – Online payments are automatically processed by Sagepay www.sagepay.com upon completion of checkout. We can also accept Credit Card payments over the telephone
BACS – Account details are provided upon placement of order
CHAPS – Account details are provided upon placement of order
SWIFT / IMM (International Money Mover) – Account details are provided upon placement of order
Cash Deposit – May be paid at any branch of Lloyds TSB Bank Plc. Account details are provided upon placement of order
Cheque – Made payable to ‘Refsol’, and sent to the address at the foot of this page
Cash – To be sent at your own risk to the address at the foot of this page
4. DELIVERY TIME
The estimated time of delivery, whilst given in good faith, is not the essence of the contract. Refsol shall not be liable for consequential loss or damage, in respect of delayed deliveries due to any reason, and howsoever caused
Upon reciept of payment, goods will usually be despatched within five working days and by the most economical means available, If you require a priority service, please contact us for a quotation. Items sent by Royal Mail are subject to Royal Mail Terms & Conditions, most importantly, this states that delivery of items sent 1st or 2nd class can take up to 15 working days
We are NEVER able to despatch same-day, this is because we are a part-time business, operating almost always during evenings only. If we are on holiday, orders will be dealt with upon our return, a holiday notification will be displayed on our homepage whenever we are away and providing you have registered the correct email addres with us, an Auto-Respond email will be sent informing you of the situation
If a product is out of stock or has to be ordered specially, then dependent upon the stock situation with the manufacturer, and the location of the manufacturer (some being overseas), delivery could take up to 6 or 8 weeks. For this reason, if any part of your order is urgent, we encourage you to contact us to check availability prior to purchasing, we will then check stock, and if necessary contact manufacturers and provide you with an ETA
If you have concerns about a delivery please email us and we will get back to you as soon as possible
5. RETURNS
Items returned as 'not required' will only be accepted if in new, UNUSED condition, with original, clean packaging and within manufacturers guarantee, all returns will be subject to a 25% restocking charge to cover our administration fees, we will not refund at all for any goods which have been used or soiled in any way. Items sourced to a customers specification cannot be returned for credit unless they are suspected to be faulty. All carriage charges must be paid for by the customer but we may reimburse these costs if the goods are faulty and within manufacturers warranty. Goods cannot be returned in person unless by prior arrangement. Returned items lost / damaged in transit must be claimed for by the sender.
6. CARRIAGE
All prices exclude carriage and packing at the standard rate of £7.50 for delivery to all UK mainland destinations (Excluding Highlands, Islands and Northern Ireland) this includes appropriate insurance to the value of the goods. It is recommended that goods are fully inspected upon delivery or signed for as UNCHECKED. Shortages and / or transit damage must be signed for as such on the delivery paperwork, and notified in writing to us within two days of delivery. Claims beyond this period can not be entertained. Collections are not permitted.
With the exception of Padded-Envelopes, Tape, and Document-Slips, 100% of our packaging is recycled. This, in addition to our promotion of Bio-Fuels and Fuel Saving Devices provides a positive contribution to the well being of our environment
7. TITLE
Title of the goods shall pass from Refsol to the purchaser upon full payment of all monies due. Cheque payments may be required to clear, the duration required for confirmation of clearance is dependent upon the working hours of our bank, LloydsTSB Bank Plc, but will usually be within 5 working days. In the event of a Credit Card charge-back or Cheque refusal for whatever reason, and should payment not be resubmitted within a reasonable period of time, Refsol reserves the right to re-possess the associated goods, and shall have right of entry to the purchasers premises in order to retrieve the goods.
8. INFORMATION AND SPECIFICATIONS
Information and specifications, including photographs, drawings and diagrams, published by Refsol are given in good faith but shall form no part of the contract. Refsol reserves the right to alter specifications in line with manufacturers amendments and other information received. Refsol, at the request of a customer may, but without being under any obligation to do so, furnish technical advice with reference to the use of the goods or material sold hereunder, but on the express understanding that any such advice or assistance is given and accepted at the customers risk and Refsol shall not be liable for any loss, damage or claims arising there from
9. WARRANTY
Warranty offered is that of the manufacturer, and shall be limited to repair or replacement of the item as advised by the manufacturer. All products alleged as warranty failures should be returned to Refsol for testing and inspection at the below address, the cost of carriage & adequate insurance must be paid for by the customer but may be reimbursed if goods are faulty as per paragraph 5 above. Prior to return, customers should contact Refsol to discuss the problem, and if necessary obtain the required returns authorisation number, which must accompany the returned goods. No responsibility is accepted for consequential or liquidated damages in the event of product failure
10. EXPORTS
The recipient will be responsible for the paying of any Import Duty, Local Sales Tax, and Customs Handling Charges that are due when the goods enter the country of destination. All goods exported outside of the U.K. will be supplied exclusive of U.K. VAT
PRIVACY POLICY
Information we collect, and how it is used:
Refsol will collect data in order to help provide site users and customers with the best possible service. We do this in several ways.
Personal Information:
Whenever you place an order we collect your name, postal address, email address and telephone number.
We use this information to process your order, and communicate with you in respect of your order where necessary.
We also collect information when you enter a competition or register for our newsletter.
We may use the information collected to notify you about new products, money saving offers, news and changes to our website and web service. At each point where you are asked to provide us with personal information you will be given the opportunity to tell us that you do not want your personal information to be used in this way. If you later decide that you no-longer wish to receive such information from Refsol, you can ‘Unsubscribe’ from our updates at any time (See ‘Unsubscribing’ Below)
We may also store and use information for the purposes of website and system administration, and fulfilment of customer service. For example, we keep details of your purchase in order to maintain records relating to product warranties etc.
We may analyse information collected for research, and for the development of our website and our services to benefit our website visitors and customers. This may include building records of individual visitors, which are combined together for analysis of trends and patterns in the usage of our website.
Unsubscribing:
If you later decide that you do not wish to receive such information from Refsol, you can "Unsubscribe" from our updates at any time.
You must tell us the email address that you would like to unsubscribe. If your email is redirected from one email address to another, you should tell us the address to which we send our email updates. You can unsubscribe by sending a blank email to info(at)refsol.co.uk entering the word ‘UNSUBSCRIBE’ in the title bar, or alternatively you can write to us at the address above.
Sharing information:
Refsol employs other companies to perform specific functions on our behalf. Examples include the preparation and transmission of email updates, the delivery of packages, secure processing of payments etc. These companies have access to information in order to perform their functions for Refsol, but may not use the information for any other purpose.
Your information is safe with us. Refsol does not disclose information to other companies for their commercial use.
Cookies:
Cookies are small programs that our website sends to your browser software, which may then be stored on your computer.
Cookies are used to help our website recognize your browser, and provide a better website service to you. For example, if you have visited our website and registered for our latest competition, a cookie will ensure that you do not see our advert for the competition on your subsequent visits to our site. These cookies do not use personally identifiable information.
Cookies are used to enable you to place an order on our website. It is not possible to place an order on any of our websites unless your browser software is set to accept cookies. You can change your browser settings to accept or decline cookies. See the section on cookies on our FAQ's page for details, or use the help button on your browser toolbar.
We recommend that you adjust your browser settings to accept cookies, and leave them switched "on".
Information queries:
We collect, store and process information in accordance with the Data Protection Act 1998.
If you have any queries with regards to personal information collected by Refsol, please contact us at info(at)refsol.co.uk or write to us at the address above.